Write to us and a person at Office Guard reads it, weekdays from 8 am to 8 pm Eastern, usually within a day. If a message or text has you worried right now, do not act on it until you hear back, or call the person it claims to be from on a number you already have.
Include the email address on your account and, for a warning, the date it fired. Never forward the scam itself with its attachments; a screenshot is enough.
Weekdays, 8 am to 8 pm Eastern. Leave a message outside those hours and we call back.
Gmail, Outlook.com and Hotmail, Yahoo, iCloud, AOL, and any address on your own domain. Gmail and Outlook connect with a sign-in; the others with an app password, and the steps are on screen when you connect.
For texts, yes: the app is what watches them, on the phone. Email warnings work without it, by email and on your account page, but the app is where the notification arrives.
No. It reads a copy of each message as it arrives and lets it go. Your mail is not moved, filtered, delayed or answered.
A notification on your phone and a card in the app that says what we found, who it came from and what to do. See Office Guard Home's list of scams for the exact words.
No. On the Family plan the organizer sees that you are protected and that a warning fired. You can turn even that off from your family page.
Invite them from your family page. They accept with one tap and the app walks them through connecting their mailbox. If they would rather you did it, do it together on their phone; nothing requires a password of yours.
A plan bought by card: your account page, Manage billing. A plan bought in the app: your phone's subscription settings, since the store holds the subscription. Either way the plan runs to the end of the period you paid for.
Settings, Delete my account. The mailbox connection is destroyed at once and the account within the day.
It happens; the rules lean toward warning when money and urgency meet. Dismiss it. If a sender you trust keeps tripping a warning, tell us and we will look at the rule.
Yes. Office Guard Home is a product of Office Guard, LLC, which protects real estate professionals from email and text fraud with the same technology.
Stuck? Write to us with the provider's name and where it stopped. The legal pages are the privacy policy and the terms of service.